Lead Generation

How do most of your new fostering enquiries find you?

Mostly word-of-mouth

A mix of Facebook/Google Ads and referrals

We run campaigns with landing pages and lead magnets

I don't know

Lead Generation

Do you have a website or landing page dedicated to recruiting carers?

No, just our main site

Yes, but it’s outdated or not converting well

Yes, with forms, automation, and tracking

I don't know

Lead Nurturing & Follow-Up

When someone submits an enquiry, what happens next?

We try to call them manually when we can

We send a basic follow-up email

We have automated email/SMS follow-ups and reminders

I don't know

Lead Nurturing & Follow-Up

Do you track your follow-up success rates?

Occasionally

Yes, we track everything in our CRM

I don't know

Application & Onboarding

How is your application process managed?

Manually, with phone calls and paperwork

A mix of manual and some online forms

We have a digital pipeline that tracks every step

I don't know

Application & Onboarding

Do you know how long it takes someone to go from enquiry to approval?

No clear data

Rough idea

Yes, we track and optimise that journey

I don't know

Retention & Carer Support

How often do you engage with current carers (not just when something goes wrong)?

Not consistently

We send updates or messages occasionally

We have regular check-ins, messages, and support emails

I don't know

Retention & Carer Support

Do you use automation to help with carer engagement?

A little

Yes, regularly

I don't know

Marketing & Operations

Do you regularly post on social media and track engagement?

Sometimes, without much structure

Yes, with scheduling and reporting tools

I don't know

Marketing & Operations

Do you have a central dashboard to manage leads, tasks, follow-ups, and campaigns?

No, it's all scattered

Some of it, using different tools

Yes, we use an all-in-one system

I don't know

Follow-Up / Automation

How long does it typically take your team to respond to a new enquiry?

Within 1 hour

Same day

A day or more

I don't know

Follow-Up / Automation

Do you use any AI or chatbots to handle initial enquiries or FAQs?

Yes, 24/7 coverage

Occasionally or during office hours

No, it’s all manual

I don't know

Communication Channels

How do you communicate with prospective carers during the recruitment process?

Email, phone, SMS & social channels

Mostly email and phone

No consistent communication process

I don't know

Communication Channels

Do you send reminders for booked calls or assessments?

Yes, automatically

Manually

Rarely or never

I don't know

Data & Reporting

Can you easily view how many leads came in, how many converted, and where they came from?

Yes, dashboard or CRM

Manually pieced together

We don’t have access to that

I don't know

Data & Reporting

Do you track reasons why enquiries don’t convert into carers?

Yes, and we use that to improve

We ask but don’t really track

Not at all

I don't know

Team Workflow & Handoffs

Is your team using a shared system to manage the carer pipeline?

Yes, central CRM/workflow

Mix of spreadsheets/tools

No system

I don't know

Team Workflow & Handoffs

How do you ensure handoffs between roles are smooth?

Central tasks & reminders

Internal emails/calls

Often messy or unclear

I don't know

Retention & Reactivation

Do you re-engage previous applicants or lost leads?

Yes, with regular campaigns

Occasionally

I don't know

Retention & Reactivation

Do you send regular updates or newsletters to current carers?

Yes, monthly or more

Occasionally

Not consistently

I don't know

Get Your Results + Action Plan

No spam, no pressure — just a personalised score and expert advice to help you fix what’s not working.

First Name *

Last Name *

Email *

Organisation

Captcha